Shipping policy

SHIPPING POLICY

Thank you for shopping with PWR Hour. This policy explains our order processing, shipping rates, delivery estimates, and what to do if there is an issue with your shipment.

ORDER PROCESSING

Orders typically require up to 3 days to process before shipment. Processing time is separate from delivery time.

During product launches, promotions, holidays, pre-order periods, or periods of high order volume, processing may take longer. If a product is a pre-order, the estimated shipping period displayed on the product page or communicated with your order applies.

You will receive a shipping confirmation email with tracking information when available.

SHIPPING DESTINATIONS

We currently ship to destinations available at checkout. Shipping availability, methods, and pricing depend on the delivery address and are displayed before payment.

CANADA SHIPPING

  • Free shipping is available on qualifying orders of CA$100 or more.
  • Priority Shipping may be available for CA$1.99.
  • Estimated delivery is typically 7–14 business days after processing.

UNITED STATES SHIPPING

  • Free shipping is available on qualifying orders of US$80 or more.
  • Priority Shipping may be available for US$1.99.
  • Estimated delivery is typically 7–14 business days after processing.

Shipping rates and eligibility are calculated at checkout. Taxes, discounts, and other adjustments may affect whether an order meets a free-shipping threshold.

Priority Shipping does not guarantee a specific delivery date. Delivery estimates remain subject to carrier operations, customs processing, weather, and other circumstances outside our control.

INTERNATIONAL SHIPPING

Where international shipping is available, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless checkout expressly states otherwise.

Customs processing may delay delivery. PWR Hour does not control customs decisions, processing times, or fees.

DELIVERY ESTIMATES

All processing and delivery times are estimates and aren’t guaranteed. Delays can occur because of carrier disruptions, customs processing, severe weather, holidays, incorrect delivery information, or other events outside our reasonable control.

We aren’t responsible for delays caused by the shipping carrier or customs authorities, but we’ll assist where reasonably possible.

TRACKING

Tracking information may take several days to update after a shipping confirmation is sent. A lack of immediate tracking movement doesn’t necessarily mean that the shipment hasn’t been transferred to the carrier.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout. Please email hello@itspwrhour.com as soon as possible if an address needs to be corrected.

We can’t guarantee that an address can be changed after an order is placed or transferred for fulfillment. Additional shipping charges may apply if an order is returned, refused, or requires reshipment because of an incorrect or incomplete address.

SPLIT SHIPMENTS

Items from the same order may occasionally arrive in separate packages. When available, tracking information will be provided for each shipment.

LOST, DAMAGED, OR INCORRECT SHIPMENTS

If your order arrives damaged or incorrect, email hello@itspwrhour.com within 7 days of delivery. Include your order number and clear photos of the package and affected item so we can review the issue.

If tracking shows that an order was delivered but you can’t locate it, check around the delivery location, ask members of your household or neighbours, and contact the carrier. If the package remains missing, email us with your order number and tracking information.

Resolution of a lost, damaged, or incorrect shipment is subject to our review, carrier investigation requirements, and applicable consumer-protection laws.

RETURNS

Purchases are subject to our Return and Refund Policy. All sales are final except where an item arrives damaged, defective, or incorrect, or where otherwise required by applicable law.

CONTACT

Questions about shipping can be sent to:

PWR HOUR BRANDS LTD.
Operating as PWR Hour
Email: hello@itspwrhour.com⠋